Job Description

Looking for a proactive, forward-thinking, self-starter for a position as a Customer Technical Solutions (CTS) Manager for GXP products. Lead employees on providing solutions to current and pending customers of GXP products and services.

Provide leadership and guidance to employees in various subjects, but can include doing on-site installation, customization, support, and training for the GXP Platform and software packages as part the Customer Technical Solutions group.

Managerial duties to include:

• Recruiting, selecting, and orientating new employees

• Annual performance evaluations

• Ensuring premium customer care by employees to our customers.

• Collaborate with other managers in CTS and other GXP team members to ensure demos, training, and customer visits are properly covered.

• Coaching employees

• Consistent and accurate flow-down of information to employee

Other duties to include troubleshooting customer issues via email, phone, and on-site customer visits. Using Salesforce customer Relationship Management (CRM) for tracking all customer interactions. Software deficiency and enhancement requests documented within Azure DevOps. Conduct software demonstrations to current and potential customers at work site, trade shows and customer visits. Assist with training material development and other sales, marketing and technical support activities as required.

Required Education, Experience, & Skills

• Required education: A Bachelor's Degree and 8 years work experience or equivalent experience

• Minimum of 5 years working in software/systems engineering, or technical support, specifically in the geospatial community

• Experience with imagery systems and requirements

• Experience in systems administration of windows-based systems and networking

• Experience in providing software technical support.

• Experience in leading a team or projects.

• Excellent communication skills verbal and written

Preferred Education, Experience, & Skills

• Experience in cloud based solutions

• Knowledge and experience of the following areas or products: MOVINT Tools, SOCET GXP, GXP Xplorer, GXP WebView, GXP InMotion or GXP Onscene

Pay Information

Full-Time Salary Range: $115100 - $195700

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Customer Technical Solutions Manager

102047BR

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